Important Note: This Privacy Policy describes the privacy practices of PG88 (pg88-app.net) and applies to all registered members in Malaysia. By using the PG88 platform, you agree to the collection and use of your personal information as described in this document. This Privacy Policy should be read together with PG88 Terms & Conditions.
1Introduction
PG88 is an online entertainment platform operating in Malaysia under the domain pg88-app.net. We understand that your privacy matters greatly, especially on a platform that involves financial transactions and sensitive personal information.
This Privacy Policy is written to be clearly understood — not buried in confusing legal language — covering what information PG88 collects, why we need it, how it is used, and what your rights are as the data owner. We believe transparency is the foundation of trust, and trust is the foundation of PG88's relationship with our members.
PG88 complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA 2010). If you have any questions about how we handle your personal data, please contact us at support@pg88-app.net.
This Privacy Policy is effective from January 2026. Members will be notified of any material amendments via platform notification or email before the changes take effect.
2Information Collected by PG88
PG88 collects your personal information through several channels when you use our platform. Below are the categories of information we collect:
2.1 Registration Information
When you register a PG88 account, we collect:
- Full name (as shown on your Malaysian identity card or passport)
- An active Malaysian phone number
- Valid email address
- Date of birth (for age verification, 18+ only)
- Password (stored in encrypted form, unreadable by PG88 staff)
2.2 Identity Verification Information (KYC)
To comply with security and anti-money laundering requirements, PG88 may request the following identity verification documents:
- Copy of Malaysian MyKad identity card (front and back)
- Passport copy (for eligible non-Malaysian citizens)
- Proof of current residential address (utility bill or bank statement not more than 3 months old)
- Selfie holding your identification card (for live identity verification)
2.3 Financial Transaction Information
When you make a deposit or withdrawal, we record:
- Total deposits and withdrawals in MYR
- Payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
- Transaction date and time
- Transaction reference number
PG88 does not store your full account number, PIN, or e-wallet password. All payment processing is handled through certified, secure payment gateways.
2.4 Platform Usage Information
PG88 automatically collects technical data while you use our platform:
- IP address and general location information (state within Malaysia)
- Device type and operating system (Android phone, iOS, desktop)
- Web browser used
- Pages visited and time spent
- Gaming activity (games played, total bets, wins and losses)
| Data Category |
Example Information |
Collected During |
| Identity Data |
Full name, date of birth, IC number |
Registration & KYC |
| Contact Information |
Phone number, email, address |
Registration |
| Financial Data |
MYR transaction history |
Deposits & Withdrawals |
| Technical Data |
IP, device, browser |
Every login |
| Game Data |
Game history and betting records |
During gameplay |
| Communication Data |
Customer support records |
When contacting support |
3How PG88 Uses Your Personal Data
PG88 uses your personal data solely for legitimate purposes that are necessary for the operation of our platform. We will not use your data for unrelated purposes without your explicit consent. The following are the primary purposes for which your data is used:
3.1 Account Management & Services
- Creating and managing your PG88 account.
- Verifying your identity during login and transactions.
- Processing deposits and withdrawals in MYR via your chosen Malaysian payment method.
- Grants access to over 4,800 games on the PG88 platform.
- Processing eligible bonus and promotion claims.
3.2 Security & Compliance
- Verifying member eligibility (minimum age requirement of 18 years).
- Detecting and preventing fraud, money laundering, and suspicious activity.
- Complying with applicable Malaysian legal and regulatory requirements.
- Enforcing PG88's Terms & Conditions.
3.3 Member Communications
- Sending important account notifications (transaction confirmations, security alerts).
- Keeping you informed about the latest promotions and bonuses (where you have consented to receive them).
- Responding to enquiries and complaints via 24/7 customer support in Bahasa Malaysia.
- Sending important updates regarding changes to the PG88 platform or policies.
3.4 Platform Improvement
- Analysing usage patterns to improve the overall user experience.
- Developing new features that meet the needs of Malaysian members.
- Monitoring platform performance to ensure optimal stability and speed.
You may opt out of PG88 marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting us at support@pg88-app.net. Opting out of marketing communications will not affect your account services.
4Sharing of Personal Information
PG88 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited circumstances where PG88 may need to share your data with specific parties:
4.1 Authorised Service Providers
PG88 works with authorised third-party service providers to operate the platform. These providers are only permitted to use your data as directed by PG88 and are bound by strict data protection agreements. They include:
- Payment processors for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
- Hosting and technology infrastructure service providers.
- Certified identity verification (KYC) service providers.
- Communication platforms for customer support.
4.2 Legal Requirements
PG88 may be required to disclose your personal information where mandated by Malaysian law or directed by a competent authority, including:
- A valid court order or lawful legal process.
- Requests from Malaysian security authorities or law enforcement agencies.
- Reporting obligations under Malaysia's anti-money laundering laws.
In all cases where PG88 needs to share your data with third parties, we will apply the principle of "minimum necessity" — disclosing only the information that is strictly required for the purpose in question, nothing more.
5PG88 Data Security Measures
PG88 continually invests in the latest security infrastructure and practices to protect our members' personal data. The following are the key security measures we have in place:
5.1 Technical Security
- 256-bit SSL/TLS Encryption for all data communications between your device and PG88's servers.
- Data-at-rest encryption — sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
- Firewall and intrusion detection systems that monitors network traffic 24/7.
- Penetration testing conducted periodically by independent security experts.
5.2 Access Controls
- Principle of least privilege — staff only have access to the data necessary for their specific role.
- Multi-factor authentication for all internal system access by PG88 staff.
- Comprehensive audit logs for all access to sensitive data.
- Regular security reviews and privacy awareness training for all staff.
5.3 Incident Response
Despite all the precautions in place, no system is 100% secure. In the event of a data breach affecting your personal information, PG88 is committed to:
- Notifying affected members within 72 hours of a breach being detected.
- Describing the nature of the breach, the data affected, and the actions taken.
- Providing guidance on steps you can take to protect yourself.
- Reporting the incident to the relevant authorities in accordance with applicable Malaysian law.
6Cookies & Tracking Technologies
PG88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies Used
- Essential Cookies: Required for basic platform operations such as maintaining your login session and remembering your language preferences. Cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve site speed and performance.
- Functional Cookies: Remembering your preferences, such as favourite game settings and display options.
- Analytics Cookies: Helping us understand aggregated usage patterns (not personal data) for platform improvements.
6.2 Managing Your Cookies
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the PG88 platform. For guidance on managing cookies in popular browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari (iOS): Settings > Safari > Cross-Site Tracking
7Your Rights as a Data Owner
As a PG88 member and owner of your personal data, you hold the following rights under applicable Malaysian data protection law. PG88 is committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal information PG88 holds about you. Data access requests can be submitted by email to support@pg88-app.net and will be processed within 14 business days.
Right to Rectification
You have the right to request corrections to any personal information that is inaccurate or incomplete. Basic details such as your email address and phone number can be updated directly through your PG88 account settings.
Right to Erasure
You have the right to request the deletion of your personal data when it is no longer needed for the purpose it was collected. Please note that certain data may need to be retained for a specified period to meet legal requirements or to resolve any outstanding claims.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of PG88 marketing communications at any time without affecting your account services.
Right to Data Portability
You have the right to receive a copy of your personal data in a machine-readable format (such as CSV or JSON), allowing you to transfer it to another service provider of your choice.
To exercise any of the rights above, please submit a written request to support@pg88-app.net stating the right you wish to exercise and any relevant details. We will verify your identity before processing your request to ensure your data is only disclosed to you.
8Child Data Protection
The PG88 platform is strictly for individuals aged 18 and above. PG88 does not knowingly collect or process personal information from anyone under the age of 18.
If you believe we may have collected personal information from someone under the age of 18 without appropriate consent, please contact us immediately at support@pg88-app.net. We will take prompt action to investigate and delete the information concerned.
PG88 strictly enforces an 18-year age limit through an identity verification (KYC) process that requires official Malaysian document proof. Any account found to have been registered by an underage individual will be closed immediately and all related information will be deleted in line with our child data protection policy.
9Data Retention & Deletion
PG88 retains your personal data only for as long as necessary for the purposes for which it was collected, or to meet applicable legal requirements. Our general retention policy is as follows:
- Active Account Data: Retained for the duration your account is active and for 5 years after account closure for audit and legal compliance purposes.
- Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial regulatory requirements.
- KYC Records & Identity Verification: Retained for 5 years following account closure, or in accordance with applicable anti-money laundering legal requirements.
- Customer Support Communication Logs: Retained for 3 years for service quality and complaint resolution purposes.
- Usage Analytics Data: Deleted or anonymised after 24 months.
Once the retention period has lapsed, or upon your request for deletion where no legal obligation to retain the data exists, PG88 will securely delete or anonymise your data using methods that ensure it cannot be recovered.
10Amendments to the Privacy Policy
PG88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, platform updates, or changes in applicable Malaysian law. When we make material changes to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page.
- Displaying a clear notice on the PG88 login page for a minimum period of 14 days.
- Sending notification emails to all registered members outlining the key changes made.
Continued use of the PG88 platform after the effective date of any amendment will be considered acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and withdraw your remaining funds before the changes take effect.
11Contact Us About Privacy
If you have any questions, concerns, or complaints about how PG88 handles your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through the following channels:
- Privacy Email: support@pg88-app.net (please include "Privacy Enquiry" in the email subject line)
- Live Chat 24/7: Accessible directly within the PG88 platform
- WhatsApp Support: Contact us via the number listed in your account profile
PG88 is committed to responding to all privacy-related enquiries within 14 business days. For complaints requiring in-depth investigation, we will provide you with progress updates every 7 working days until the matter is resolved.
PG88 takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Communications and Digital.
